Frequently Asked Questions
- HOW LONG DOES THE APPLICATION PROCESS TAKE?
The application process typically takes about a week for results to come back from a 3rd party agency.
- DOES THE APPLICATION COST ANYTHING TO PROCESS?
The application fee is $50.00, non-refundable, for anyone 18 or older who will be living in the home. We run a credit and criminal background check on all applicants.
- WHAT IF MY CREDIT SCORE IS NOT IN A CERTAIN RANGE TO BE ACCEPTED?
All applications are submitted to a third-party vendor for credit and criminal background checks. Once management receives the results of the application, the community manager will review it.
- WHAT IS THE NEXT STEP ONCE MY APPLICATION IS APPROVED BY THE COMMUNITY?
Once the application is approved, the next step for the applicant is to purchase a home. Holly Hill Estates does not get involved with the purchasing of homes. This is strictly the applicant's responsibility.
- WHAT DOCUMENTATION DOES THE COMMUNITY NEED IN ORDER TO COMPLETE A LEASE AGREEMENT?
Once the applicant/new tenant purchases a home in the community, the tenant is responsible for providing the community office with a copy of the title in the new owner's name as well as a security deposit and 1st month rent payment. Once these items are received, a lease agreement will be completed.
*The homes in our community are owner occupied. Therefore, the title needs to be in the new residents name.
*The homes in our community are owner occupied. Therefore, the title needs to be in the new residents name.
- ARE THERE RESTRICTIONS ON DOGS IN THE COMMUNITY?
The community has a restricted dog list which includes aggressive breeds. If a dog is a certified service animal, please provide the office with the proper documentation. For more information, please call the office for a list.
- ONCE A HOME IS PURCHASED, CAN RENOVATIONS BE MADE TO IT?
Exteriors renovations such as an addition to the home, a porch/deck, shed, etc. need to be discussed with the community management office first. The maintenance department will come out and measure the area to see if the lot is an appropriate size for the requested item. Once the location is cleared by the maintenance department, it is the resident's responsibility to connect the contractor who will be performing the work and the office to assess the design and proper sizing of the item. If the item requires Kent County permits, the community management office will complete a plot plan and letter
of permission for the resident to provide the county. If you have any additional questions, please contact the community management office at (302)-653-7503.
of permission for the resident to provide the county. If you have any additional questions, please contact the community management office at (302)-653-7503.
- are lot inspections performed in the community?
Lot inspections are performed every spring/summer season. The main items that are assessed are skirting, power washing, grass/flower beds, paint, etc. A lot inspection will be completed and sent to the home. A second lot inspection will be completed for those lots that had items that needed to be addressed.
- are additional parking pads able to be put on my lot?
If an additional parking pad is requested, the maintenance department will need to come out and measure if the lot is the appropriate size to accommodate an additional pad. If the lot is an appropriate size, it is the resident's responsibility to to find a licensed and insured contractor to perform the work and to acquire the appropriate permits that are needed. Holly Hill Estates is not responsible for the cost of the additional parking pad.
If a lot will not accommodate for an additional parking pad, the community offers additional parking at the front of the office and the overflow lot. In order to park/store a utility trailer, vehicle, etc., the items MUST be registered with the community management office and receive a parking pass that will need to be placed on the item where visible. The item must also have current tags. If the item is not registered with the community management office and has expired tags, the item will be tagged for 72 hours. After 72 hours, the item will be towed at the owner's expense.
If a lot will not accommodate for an additional parking pad, the community offers additional parking at the front of the office and the overflow lot. In order to park/store a utility trailer, vehicle, etc., the items MUST be registered with the community management office and receive a parking pass that will need to be placed on the item where visible. The item must also have current tags. If the item is not registered with the community management office and has expired tags, the item will be tagged for 72 hours. After 72 hours, the item will be towed at the owner's expense.
- WHAT IF I WANT TO MOVE A NEW HOME INTO THE COMMUNITY?
A new home can be moved into the community if a lot is available and it will accommodate the size of the home. At this time, we are requiring that the year of the home be from 2010 to present as well as pictures of the home for review.
- what if i want to sell my home?
If a resident wants to sell their home, the community management office requires a written document stating that the resident is planning to put the home up for sale as well as payment for any back lot rent. It is imperative that the seller notifies the community management office if a new resident is looking to purchase and reside in the home as all residents must have a credit and criminal background check completed. Do not sell a home to an individual until they have been approved by the office.